Privacy Policy

Last updated: October 27, 2026
Version: 2026-10-27.2

This Privacy Policy explains how Bergernomics, LLC ("we," "us," or "our"), which operates the Fixology application at fixology.app (the "Service"), collects, uses, and shares information about you. Fixology helps homeowners understand, diagnose, and manage home maintenance and improvement projects. This policy is written in plain language. If anything is unclear, contact us at support@fixology.app.

Who this Service is for

The Service is intended for users in the United States who are 18 or older. It is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Anonymous use and when data becomes linked to you

You can begin using the Service before you give us an email address. When you first arrive, we create an anonymous session so that you can take a scan and save notes, and any photographs and information you create are stored and treated as personal information from the moment you create them, even though we do not yet know who you are. If you later add an email address, that earlier activity attaches to your account. If, at that point, you join or are matched to an existing household, the data you created while anonymous becomes part of that household and visible to its members, on the same terms as other household content described under "Household sharing" below. You can delete data created during an anonymous session from within the app during that session, and you can delete your account and its data at any time after you sign in.

Information we collect

Information you provide.

• Account information. Your email address, which you provide to sign in. We sign you in with a one-time code emailed to you, so we do not collect or store a password.
• Home content. Information you enter about your home, such as appliances, systems, projects, maintenance tasks, costs and estimates, and your notes.
• Home profile. Optional details you enter about your home, such as the year it was built, its general location, and its size. When you provide these, they are included with a scan's analysis to make the assessment more accurate, which means they are sent to our AI provider along with the scan as described under "How AI analysis works." The general location is a broad descriptor you type, not precise geolocation, which we do not collect.
• Photographs. Images you upload to scan or to add context to a project. Before a photograph is stored or sent for analysis, we re-encode it and, in doing so, remove the embedded metadata that cameras add, including any location coordinates, so that the stored image and the image sent to our AI provider carry no such metadata. A photograph may still show details visible in the frame, such as your surroundings or documents in view, so take care with what is in the picture.
• Feedback. The text and optional category you submit through the in-app feedback action, together with the screen you sent it from and basic information about your device and browser, which we use to fix problems and improve the app. Feedback is stored in our own database and is not sent to our error-monitoring provider.
• Feedback on results. If you tell us whether a scan's analysis was helpful or whether its advice worked, we store your answer and any note you add with that scan. Members of your household can see it, and we may read it to check and improve the quality of our analysis. We don't send these notes to our AI provider. Deleting the scan deletes them.
• Payment information. If you subscribe to a paid plan, your payment is handled by our payment processor, Stripe, on its own secure checkout page. You enter your card details directly with Stripe. We never see or store your card number, security code, or bank details. We store only Stripe's identifiers for your customer and subscription record so we can recognize your plan and let you manage it.

Information collected automatically.

• Usage data. Aggregate analytics about how the Service is used, such as pages viewed, general location by country, and device or browser type, collected through Vercel Web Analytics. This analytics is cookieless and does not store your IP address or build a cross-site profile of you.
• Product analytics. We use privacy-respecting product analytics (PostHog) to understand how new users move through onboarding, such as reaching the app, starting a scan, seeing a result, and starting or completing signup, along with a few coarse properties. We record only this small, fixed set of behavioral events, which also includes whether you answered a "was this helpful?" or "did it work?" question about a scan and which option you chose, never any note you add. We send no photographs, no scan or AI results, no home content, no address, no email, and nothing you type. This uses a first-party anonymous analytics identifier stored in your browser's local storage, not a cookie. It does not track you across other sites, and it honors your browser's Do-Not-Track setting: if Do-Not-Track is on, no identifier is created. You can also turn this analytics off yourself for your home on the Household screen; the setting applies across your devices. If you sign up, the identifier is associated only with your account's internal identifier, never your email.
• Ad measurement. We advertise Fixology on Google Search. To tell whether those ads lead to people actually using the Service, our site loads Google's advertising tag (Google Ads conversion tracking). When you arrive by clicking one of our ads, Google adds a click identifier to the link, and the tag stores it in a first-party cookie on our site. If you then start or complete a scan, the tag reports that this happened to Google, along with an internal scan identifier used only to avoid counting the same scan twice, so we can see which ads and searches work. We send Google no photographs, no scan or AI results, no home content, no address, no email, and nothing you type. We have turned off Google's ad personalization and remarketing features for this tag, so we do not use it to build audiences or show you ads elsewhere. Google may still set and read its own cookies in your browser under its own policies. This measurement is off if your browser sends a Do-Not-Track or Global Privacy Control signal, and it is off whenever you turn off analytics for your home on the Household screen.
• Technical and log data. Standard server and security logs, which may include your IP address, browser and device information, and timestamps.
• Error diagnostics. When the app hits an unexpected error or a request fails, we send a technical error report, such as the error type and message, the route involved, and your browser and device type, to our error-monitoring provider, Sentry, so we can find and fix problems. These reports are configured to exclude your content and personal information: no photographs, no scan or AI results, no home content, no address, no email, and nothing you type. We have also disabled IP-address storage in Sentry and scrub the approximate location that Sentry would otherwise infer from an IP address. If you are signed in, a report may include your account's internal identifier, never your email, so we can connect an error to the affected account for support.

We do not collect precise geolocation or mobile advertising identifiers, and we do not store your payment-card details. Subscription payments are handled by Stripe, described under "Payments" below.

How we use your information

We use your information to:

• provide and operate the Service, including creating your account and signing you in;
• generate AI analysis of the photographs and information you submit;
• store and display your home content and scan history;
• enable household sharing;
• send you a short welcome series of emails after you create an account, and optional monthly reminder emails about your own home, which you can turn off at any time (see "Emails we send" below);
• process your subscription and manage billing, through our payment processor;
• maintain the security of the Service, debug problems, and prevent abuse;
• understand how people use the Service so we can improve it; and
• measure whether our own ads lead people to use the Service.

We may review a sample of scans, including photos, to check and improve the quality of our analysis.

How AI analysis works

When you scan a photograph, we send that photograph and related context to our AI provider, Anthropic (the Claude API), which analyzes it and returns the result you see in the app. When you type a list of things on your mind about your home, we likewise send that text, with no photograph required, to Anthropic to sort it. Along with your list we send the current month and, if you have entered them, the home details from your home profile (such as its general location and the year it was built). Your list is sent as typed, so please do not include names, addresses, or other details you would not want shared with our AI provider. This processing is governed by Anthropic's commercial terms. Under those terms, Anthropic does not use the photographs or information we send to train its models, and it does not retain that content by default beyond a limited period used for operational and safety purposes. We send only what is needed to produce your analysis. We do not use your content to train any model of our own.

Payments

Paid subscriptions are billed through Stripe, our payment processor. When you subscribe, you are taken to Stripe's secure hosted checkout to enter your payment details, and you can manage or cancel your plan through Stripe's customer portal. Your card details go directly to Stripe; we never receive, see, or store them. Stripe processes your payment information under its own privacy policy and its PCI-DSS security standards. From Stripe we retain only non-sensitive identifiers, your Stripe customer and subscription identifiers, and your plan status, which we associate with your household so the right members have access. If you delete your account, we cancel any subscription you own so you are not charged again.

Emails we send

If you create an account, we send a short welcome series of up to three emails to your account's email address in the first week, to help you get started. These emails are built from what you have saved, such as the list you typed, and are sent only to you.

If you have an account and have not turned them off, we send an optional monthly reminder email to your account's email address to help you keep up with your home. It is assembled from your own saved content — your upcoming and carried-over maintenance tasks and projects, each with the appliance or scan it came from, a calm timing note, and a link back into the app — and it may include a small thumbnail of your own related photo (for example, the scan photo a task came from). It also includes a short seasonal-upkeep note matched to your region's climate — the broad climate zone we derive from the general location in your home profile (such as your state). That note is general to the climate zone, not specific to your home, and it is the only part generated with AI: we send only that coarse climate category and the month to our AI provider — never your location text, address, photos, or home content. Because the email contains your own home content and photos and, like any email, is delivered to and stored by your email provider, take the same care with it that you would with anything about your home. The monthly reminder can also include items from your saved list that are coming due. It may also occasionally ask whether a recent fix worked, with a link back to the scan. You can turn off the welcome series and the monthly reminders at any time using the unsubscribe link in any of these emails; essential account, subscription, and legal messages are not affected.

Household sharing

Fixology lets you create or join a "household" so that home information can be shared among its members. If you are a member of a household, other members can see the home content, scans, and photographs associated with that household, including data you created during an anonymous session that later merged into the household. Only share a household with people you trust with that information.

Shareable links

The Service lets you create a shareable link to a project or scan, for example to send to a contractor. Anyone who has the link can view the shared content, including any photographs, without logging in, and the link stays active until you turn it off; it does not expire automatically. A shared brief also shows your first name and the town you have saved for your home, so the recipient knows who is asking and roughly where the home is; a link preview — for example in a messaging app — may display the project title along with that first name and town. It does not include your street address, email address, or phone number. You can revoke a link at any time in the app, which immediately disables it, and you can generate a new one. You can also contact us for help disabling a link.

Stories you choose to share

If a fix worked, we may ask whether you'd like to share your experience. Sharing is optional and requires an account. If you agree, we may display the text you submit on our website, in our emails, and in our social media posts, together with the attribution you choose (your first name and town, your first name only, or no name) and the kind of problem it was about. We never show your photographs, email address, or street address with a shared story. We review stories before they appear and may decide not to publish one. You can withdraw a story at any time from the scan it came from or from your household settings, or by contacting us. When you do, we remove it from our website and stop using it in new materials within a reasonable time, although copies that others have already shared may remain. Deleting the scan a story came from does not withdraw the story.

How we share information

We do not sell your personal information, and we have not sold it. We do not use your information to target ads to you on other sites or apps, and we have turned off the Google features that would use it for ad personalization or remarketing. We share information only with the service providers that help us run the Service, and only as needed for them to perform their function:

• Supabase provides our database, file storage, and authentication, and stores your account, home content, and photographs.
• Anthropic provides the AI analysis of your photographs, the lists you type, and related context, described above.
• Stripe provides payment processing for paid subscriptions, through secure hosted checkout and billing management; you enter your card details directly with Stripe, and we receive only your subscription identifiers and plan status, never your card number.
• Resend delivers our email, including sign-in codes, subscription and account messages, and the welcome series and optional monthly reminder emails described above (which contains your own saved tasks and projects and may show a thumbnail of your own photo).
• Vercel provides hosting and cookieless usage analytics.
• PostHog provides privacy-respecting product analytics, behavioral onboarding events only, with no photographs, scan content, or personal data, using PostHog Cloud in the United States region.
• Sentry provides error monitoring and diagnostics, capturing technical error data such as error type and route, configured to exclude your photographs, scan content, and personal information, using Sentry Cloud in the United States region.
• Google provides ad measurement for our Google Search ads, as described under "Ad measurement": it receives the ad-click identifier and a notice that a scan was started or completed, never your photographs, scan content, home content, or email.
• Cloudflare provides bot and abuse protection on scan submission (Turnstile); it verifies that your browser is not automated and does not receive your photographs, scan content, or the information you enter.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transfer such as a sale of the business, in which case we will notify you of any material change.

How long we keep information

We keep your account and home content for as long as your account is active. If you use the Service anonymously without ever adding an email address, and that anonymous session is left inactive for 90 days, we automatically delete the data created in it, including any photographs, because a session that is never returned to cannot be signed in to or claimed later. A photograph you upload is kept in private, household-restricted storage for as long as a scan or project references it, and is removed from storage once no remaining scan or project references it. We keep the identifiers and plan status associated with your subscription for as long as needed to provide the Service and to meet our legal and recordkeeping obligations, including records that consumer-protection law requires us to retain for a set period. We keep technical, log, and error-diagnostic data for a limited period for security and debugging. When you delete a scan, project, or account, we erase the associated data and photographs as described under "Your choices and rights."

Your choices and rights

You can:

• access or correct your information by viewing and editing it in the app;
• delete individual scans and projects in the app, which erases their saved details and removes their photographs from storage once nothing else references them;
• delete data you created during an anonymous session from within the app during that session; and
• delete your entire account and associated data, including stored photographs, yourself on the Household screen, or by requesting it at support@fixology.app. On request, we erase your data after verifying you own the account, and confirm when complete. Because we act on a deletion request only for an account we can confirm you own, a request that cannot be verified may be declined.

If you are a member of a shared household, content you created may be retained for the remaining members after you leave or delete your account, so that their shared home information stays intact.

Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect, to request deletion or correction, and to opt out of certain processing. You can exercise these rights by contacting us at support@fixology.app, and we will not discriminate against you for doing so. If we deny a request, you may appeal that decision by replying to our response or by contacting us at the same address, and we will inform you of the outcome of the appeal.

Cookies and local storage

We use functional browser storage that is necessary to keep you signed in. We also store a first-party anonymous analytics identifier in your browser's local storage for PostHog product analytics; this is not a cookie, is not used for advertising, and does not track you across other sites. If your browser's Do-Not-Track setting is on, no such identifier is created, and you can opt out of it as described under "Product analytics." Our page-level analytics is cookieless.

The one advertising-related cookie we use is for Google Ads conversion measurement, described under "Ad measurement": a first-party cookie that remembers which of our ads you clicked, so we can tell whether that ad led to a scan. Google may also set its own cookies when the tag loads. We do not use these cookies to build a profile of you, and we have turned off Google's ad personalization and remarketing for them. If your browser sends a Do-Not-Track or Global Privacy Control signal, or you turn off analytics on the Household screen, the tag is not loaded. You can also clear or block cookies in your browser settings.

Security

We use reasonable measures to protect your information, including private, access-controlled storage and restricting access to household members. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy as the Service evolves. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email.

Contact us

Questions or requests: support@fixology.app
Bergernomics, LLC — North Carolina, USA