Privacy Policy

Last updated: July 25, 2026
Version: 2026-07-25

This Privacy Policy explains how Bergernomics, LLC ("we," "us," or "our"), which operates the Fixology application at fixology.app (the "Service"), collects, uses, and shares information about you.

Fixology helps homeowners understand, diagnose, and manage home maintenance and improvement projects. This policy is written in plain language; if anything is unclear, contact us at support@fixology.app.

Who this Service is for

The Service is intended for users in the United States who are 18 or older. It is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Information we collect

Information you provide:

• Account information — your email address, which you provide to sign in. We sign you in with a one-time 6-digit code emailed to you, so we do not collect or store a password.
• Home content — information you enter about your home, such as appliances, systems, projects, maintenance tasks, costs and estimates, and your notes.
• Photos — images you upload to scan or to add context to a project. These may incidentally include other details visible in the photo (for example, your surroundings or documents in frame).
• Payment information (for paid subscriptions) — if you subscribe to a paid plan, your payment is handled by our payment processor, Stripe, on its own secure checkout page. You enter your card details directly with Stripe; we never see or store your card number, security code, or bank details. We store only Stripe's identifiers for your customer and subscription so we can recognize your plan and let you manage it.
• Feedback you send us — the text and optional category you submit through the in-app feedback action, along with the screen you sent it from and basic device information, used to fix problems and improve the app.

Information collected automatically:

• Usage data — aggregate analytics about how the Service is used (for example, pages viewed, general location by country, and device or browser type), collected through Vercel Web Analytics. This analytics is cookieless and does not store your IP address or build a cross-site profile of you.
• Product analytics — we use privacy-respecting product analytics (PostHog) to understand how new users move through onboarding — for example, reaching the app, tapping a capture entry, adding a photo, submitting a scan, seeing a result, and starting or completing signup — along with a few coarse properties (such as which entry you tapped). We record only this small, fixed set of behavioral events; we send no photos, scan or AI results, home content, address, email, or anything you type. This uses a first-party anonymous analytics identifier stored in your browser's localStorage — not a cookie. It does not track you across other sites and honors your browser's Do-Not-Track setting (no identifier is created if Do-Not-Track is on). If you sign up, the identifier is associated only with your account's internal ID — never your email.
• Technical/log data — standard server and security logs, which may include your IP address, browser and device information, and timestamps.
• Error diagnostics — when the app hits an unexpected error or a request fails, we send a technical error report (such as the stack trace, error type and message, the page or route involved, and your browser and device type) to our error-monitoring provider, Sentry, so we can find and fix problems. These reports are configured to exclude your content and personal information — no photos, no scan or AI results, no home content, no address, no email, and nothing you type. If you are signed in, a report may include your account's internal ID (never your email) so we can tie an error to the affected account for support.

We do not collect precise geolocation or advertising identifiers, and we do not store your payment card details — subscription payments are handled by Stripe (see "Payments" below).

How we use your information

We use your information to:

• provide and operate the Service, including creating your account and signing you in;
• generate AI analysis of the photos and information you submit;
• store and display your home content and scan history;
• enable household sharing (see below);
• process your subscription and manage billing, through our payment processor (Stripe);
• maintain the security of the Service, debug problems, and prevent abuse; and
• understand how people use and move through the Service so we can improve it.

How AI analysis works

When you scan a photo, we send that photo and related context to our AI provider, Anthropic (the Claude API), which analyzes it and returns the result you see in the app. This processing is governed by Anthropic's commercial terms. Under those terms, Anthropic does not use the photos or information we send to train its AI models, and it does not retain that content by default beyond a limited period used for operational and safety purposes. We send only what is needed to produce your analysis.

Payments

Paid subscriptions are billed through Stripe, our payment processor. When you subscribe, you are taken to Stripe's secure, hosted checkout to enter your payment details, and you can manage or cancel your plan through Stripe's customer portal. Your card details go directly to Stripe — we never receive, see, or store them. Stripe processes your payment information under its own privacy policy and PCI-DSS security standards. From Stripe we retain only non-sensitive identifiers (your Stripe customer and subscription IDs) and your plan status, which we associate with your household so the right members have access. If you delete your account, we cancel any subscription you own so you are not charged again.

Household sharing

Fixology lets you create or join a "household" so that home information can be shared among its members. If you are a member of a household, other members can see the home content, scans, and photos associated with that household. Only share a household with people you trust with that information.

Shareable links ("Hand this to a pro")

The Service lets you create a shareable link to a project or scan — for example, to send to a contractor. You control what information a link reveals. Anyone who has the link can view that shared content, including any photos, without logging in, and the link stays active until you turn it off — it does not expire automatically. You can revoke a link at any time in the app; revoking it, or generating a new one, immediately disables the old link. You can also contact us for help disabling a link.

How we share information

We do not sell your personal information, and we do not share it with advertisers. We share information only with service providers that help us run the Service, and only as needed for them to perform their function:

• Supabase — database, file storage, and authentication (stores your account, home content, and photos);
• Anthropic — AI analysis of your photos and context (described above);
• Stripe — payment processing for paid subscriptions (secure hosted checkout and billing management); you enter your card details directly with Stripe, and we receive only your subscription identifiers and plan status, never your card number;
• Resend — delivery of sign-in and account emails;
• Vercel — hosting and cookieless usage analytics;
• PostHog — privacy-respecting product analytics (behavioral onboarding events only; no photos, scan content, or personal data), using PostHog Cloud in the US region;
• Sentry — error monitoring and diagnostics (captures technical error data such as stack traces; configured to exclude your photos, scan content, and personal information), using Sentry Cloud in the US region;
• Cloudflare — bot and abuse protection on scan submission (Turnstile); it verifies your browser is not automated and does not receive your photos, scan content, or the information you enter. Like any web request, Cloudflare processes your IP address and browser signals to distinguish real visitors from automated traffic.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transfer (such as a sale of the business), in which case we will notify you of any material change.

How long we keep information

We keep your account and home content for as long as your account is active. Photos you upload are stored in private, household-restricted storage and are kept while they are in use. When you delete a scan or project in the app, its saved details are erased and its photos are removed from storage once no remaining scan or project references them. You can delete your entire account and all associated data yourself in the app, or request deletion using the process below; either way, we remove them.

Your choices and rights

You can:

• access or correct your information by viewing and editing it in the app;
• delete individual scans and projects in the app, which erases their saved details and removes their photos from storage once nothing else references them; and
• delete your entire account and associated data, including stored photos, yourself in the app (on the Household screen), or by requesting it at support@fixology.app. On request, we erase your data after verifying you own the account, and confirm when complete.

If you are a member of a shared household, content you created may be retained for the remaining members after you leave or delete your account, so that their shared home information stays intact.

Depending on where you live, you may have additional rights under state privacy laws (such as the right to know what we collect and to request deletion). You can exercise these by contacting us at support@fixology.app, and we will not discriminate against you for doing so.

Cookies and local storage

We use functional browser storage that is necessary to keep you signed in. We also store a first-party anonymous analytics identifier in your browser's localStorage for PostHog product analytics — this is not a cookie, is not used for advertising, and does not track you across other sites; if your browser's Do-Not-Track setting is on, no such identifier is created. We do not use advertising or cross-site tracking cookies, and our page-level analytics is cookieless. The Service does not currently display a cookie-consent banner; we may add analytics opt-out or consent controls as the Service grows.

Security

We use reasonable measures to protect your information, including private, access-controlled storage and restricting access to household members. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy as the Service evolves. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email.

Contact us

Questions or requests: support@fixology.app
Bergernomics, LLC — North Carolina, USA