Terms of Service

Last updated: July 31, 2026
Version: 2026-07-31

These Terms of Service (the "Terms") are a binding agreement between you and Bergernomics, LLC ("we," "us," or "our"), the operator of the Fixology application at fixology.app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. These Terms include an agreement to resolve disputes by arbitration on an individual basis, described in Section 16. Please read it, and the section on the limits of the Service in Section 8, carefully.

1. Eligibility

You must be at least 18 years old and located in the United States to use the Service. By using the Service, you represent that you meet these requirements. We may ask you to confirm your age or location, and we may decline or discontinue service if we cannot reasonably verify them.

2. The Service

Fixology helps homeowners understand, diagnose, and manage home maintenance and improvement projects, including by using automated tools to analyze photographs and information you provide and to return an assessment. We may add to, change, suspend, or discontinue any part of the Service at any time, including features that are temporarily made available and later restricted.

3. Your account

You may begin using some features of the Service before you provide an email address. When you choose to create a persistent account, you sign in using a one-time code sent to your email address; we do not use passwords. You are responsible for maintaining the security of your email account and for activity that occurs under your account. Notify us promptly at support@fixology.app if you believe your account has been accessed without authorization.

4. Your content

You retain ownership of the photographs, text, and other content you submit ("Your Content"). You grant us a limited, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Content solely to operate and provide the Service. That purpose includes sending Your Content to our artificial-intelligence provider to generate the assessment you request, sharing it with the members of your household, and making it available to anyone with whom you choose to share a link. We do not use Your Content to train any artificial-intelligence model, and we do not sell it. You are responsible for Your Content and represent that you have the right to submit it and to grant this license.

5. Household and shared links

The Service lets you share home information with the members of a household and create links that let others, such as a contractor, view specific content. You are responsible for whom you invite to a household and to whom you send a link. Members of your household can see the home content, scans, and photographs associated with that household. If you created data during an anonymous session and later sign in and join or are matched to a household, that earlier data becomes part of the household and visible to its members on the same terms as other household content.

Anyone who holds a shared link may view the shared content, including photographs, without logging in. A shared link remains active until you revoke it and does not expire automatically. You may revoke a link at any time in the app, which immediately disables it.

6. Subscriptions, automatic renewal, and billing

Some features of the Service require a paid subscription. Current pricing is $4.95 per month or $49 per year, and the plan, the price, the billing interval, and what the plan includes are shown to you before you subscribe. A subscription applies to a household, so any member of a subscribed household can use the paid features.

Automatic renewal. Your subscription renews automatically at the end of each billing period, monthly or annual according to the plan you chose, and your payment method is charged for each renewal, unless you cancel before the renewal date. You consent to this automatic renewal when you subscribe. You may cancel at any time, and the paragraph on cancellation below explains how.

Reminders and notices. For an annual plan, we will send you a reminder before each renewal within the period required by applicable law, and for a monthly plan we will send you a reminder at least once each year. Each reminder states the plan, the amount and frequency of the charge, the renewal or next-charge date, and how to cancel. If we change the price of your subscription, we will notify you in advance, within the period required by applicable law, in a form you can keep, and tell you how to cancel before the new price takes effect. A price change applies only on a going-forward basis.

Cancellation. You may cancel at any time through the subscription-management portal linked on the Household screen, using the same online method by which you subscribed. Cancellation takes effect at the end of the current billing period. You keep access until then, and you are not charged again after that.

Payment processor. Payments are processed by our payment provider, Stripe. By subscribing, you also agree to Stripe's terms, and you authorize us and Stripe to charge your payment method for the plan you choose and its renewals. Your card details go directly to Stripe; we do not receive or store them.

Refunds. Except as stated here or as required by law, payments are non-refundable, including for partial periods. If you are charged in error, without authorization, or after a valid cancellation, contact us at support@fixology.app and we will refund the incorrect charge promptly.

Lapse. If a subscription is cancelled or lapses, the paid features are locked, but your data is retained and becomes available again if the household resubscribes. We may change subscription pricing or the features included in a plan on a going-forward basis, as described in this Section and in Section 13.

7. Acceptable use

You agree that you will not use the Service for any unlawful purpose; upload content you do not have the right to share or that infringes the rights of others; attempt to access another user's data; interfere with or disrupt the Service; or use the Service to harass or harm others.

8. AI output is informational only and is not professional advice

This Section is important. Please read it carefully.

The Service uses artificial intelligence to identify items and suggest possible issues, causes, and next steps. This output is provided for general informational and organizational purposes only. It is generated by automated systems and may be incomplete, inaccurate, or wrong.

The Service is not a substitute for professional inspection, diagnosis, or advice. It does not provide engineering, electrical, plumbing, structural, environmental, legal, financial, or other professional advice, and using it does not create any professional relationship.

Before performing or relying on any repair, maintenance, or improvement work, and especially anything involving electrical systems, gas, plumbing, structural elements, roofing, heights, mold, asbestos, or other hazardous conditions, you should consult a qualified, licensed professional. Do not rely on the Service for any decision affecting health or safety. You are solely responsible for any action you take based on the Service, and you assume the associated risks.

9. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI output will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

10. Limitation of liability

To the fullest extent permitted by law, Bergernomics, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising out of or relating to your use of the Service, including any reliance on AI output. To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim, or US $100.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Bergernomics, LLC from any claim, loss, or expense, including reasonable attorneys' fees, arising from Your Content, your sharing of content or links, or your violation of these Terms or of applicable law.

12. Termination and deletion

You may stop using the Service and delete your data at any time. If you created data during an anonymous session, you may delete that data from within the app during that session. If you have an account, you may delete your entire account and its associated data, including stored photographs, yourself on the Household screen, or by requesting deletion at support@fixology.app, subject to data that may be retained for the remaining members of a shared household. If you delete your account while you hold a subscription, we cancel that subscription so you are not charged again; a household you share with others keeps its data, and a remaining member may resubscribe. We may suspend or terminate your access if you violate these Terms or to protect the Service or its users. The Sections that by their nature should survive termination, including Sections 4, 6, 8 through 11, and 14 through 18, will survive.

13. Changes to these Terms

We may update these Terms as the Service evolves. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. Changes to subscription pricing are governed by Section 6. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Nothing in this Section deprives you of the protection of any mandatory consumer-protection law of the state in which you reside that cannot be waived by agreement, and those protections continue to apply to you. Subject to the arbitration agreement in Section 16, any dispute not subject to arbitration will be brought in the state or federal courts located in North Carolina or, where a mandatory law of your home state so requires, in your home state, and you consent to that jurisdiction.

15. Electronic communications

You consent to receive communications from us electronically, including account, transactional, subscription, renewal, and legal notices, by email or through the app. You agree that these electronic communications satisfy any legal requirement that a communication be in writing. You may withdraw this consent for non-essential communications, but doing so may prevent us from providing parts of the Service that depend on electronic notice, including subscription management.

16. Dispute resolution and arbitration

Please read this Section carefully. It affects how disputes between you and us are resolved and requires most disputes to be resolved individually, by binding arbitration, rather than in court or on a class basis.

Agreement to arbitrate. You and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, administered by a recognized arbitration provider under its consumer arbitration rules, rather than in court, except as stated below.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. This arbitration agreement does not require arbitration of any claim for public injunctive relief, which may be brought in a court of competent jurisdiction, and to the extent a claim seeks public injunctive relief that claim proceeds in court while any other claims proceed in arbitration.

Class waiver. You and we agree that each may bring a claim only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding. This class waiver does not apply to a claim for public injunctive relief.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@fixology.app within 30 days after you first accept these Terms. If you opt out, neither you nor we will be bound by this Section, and the disputes will be resolved in the courts identified in Section 14. If any portion of this Section is found unenforceable, the remainder will continue to apply, except that if the class waiver is found unenforceable as to a claim, that claim will proceed in court.

17. Copyright and takedown

We respect intellectual-property rights and respond to notices of alleged copyright infringement. If you believe content on the Service infringes your copyright, send a notice to our designated agent at support@fixology.app with the information required by the Digital Millennium Copyright Act, including identification of the work, identification of the material, your contact information, and the statements the Act requires. We may remove infringing material and terminate the accounts of repeat infringers.

18. General

These Terms are the entire agreement between you and us regarding the Service and supersede any prior agreement on that subject. If any provision is held unenforceable, the remaining provisions continue in effect, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent, and we may assign them in connection with a merger, acquisition, or sale of assets. We will provide notices to you by email or through the app, and you may send notices to us at support@fixology.app.

19. Contact

Questions about these Terms: support@fixology.app
Bergernomics, LLC — North Carolina, USA